Privacy Policy

Last updated: December 4, 2025

1. Introduction

Bet Consult S.L. (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website betconsult.io (the “Site”) or use our services.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and the Spanish Organic Law on Data Protection and Digital Rights (LOPDGDD) (Ley Orgánica 3/2018).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Company Name: Bet Consult S.L.
Registered Address: 08012 Barcelona, Spain
Email: [email protected]
Website: betconsult.io

If you have any questions or concerns about how we process your personal data, please contact us using the details above.

3. What Personal Data We Collect

We collect and process the following categories of personal data:

3.1 Information You Provide Directly

Contact Information: Name, email address, phone number, company name
Communication Data: Messages, inquiries, and correspondence sent through our contact forms or email
Account Information: If you create an account, we collect username, password, and profile information
Professional Information: Job title, industry, business information (if relevant to our services)

3.2 Information Collected Automatically

Technical Data: IP address, browser type and version, device type, operating system
Usage Data: Pages visited, time spent on pages, click patterns, referral source
Cookies and Similar Technologies: Data collected through cookies as described in our Cookie Policy

3.3 Information from Third Parties

Analytics Providers: Google Analytics, Hotjar (anonymized behavioral data)
Social Media Platforms: Meta (Facebook), LinkedIn (if you interact with our social media content)
Business Partners: Information shared by partners or clients with your consent

4. Legal Basis for Processing Your Data

We process your personal data only when we have a valid legal basis under GDPR Article 6. The legal bases we rely on include:

Consent (Article 6(1)(a)): You have given explicit consent for us to process your data for specific purposes (e.g., marketing communications, cookies)
Contractual Necessity (Article 6(1)(b)): Processing is necessary to fulfill a contract with you or take pre-contractual steps at your request
Legal Obligation (Article 6(1)(c)): We must process your data to comply with legal obligations (e.g., tax, accounting, data protection laws)
Legitimate Interests (Article 6(1)(f)): Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and internal administration, provided your rights do not override these interests

5. How We Use Your Personal Data

We use your personal data for the following purposes:

5.1 Providing Services

Responding to your inquiries and contact form submissions
Delivering consulting services, project management, and client support
Processing transactions and managing client accounts
Communicating about our services, updates, and project progress

5.2 Improving Our Services

Analyzing website usage and user behavior to improve functionality and content
Conducting research and development for new services
Troubleshooting technical issues and optimizing performance

5.3 Marketing and Communications

Sending promotional emails, newsletters, and service updates (only with your consent)
Displaying personalized advertisements through third-party platforms (with cookie consent)
Conducting customer satisfaction surveys and feedback requests

5.4 Legal and Security Purposes

Complying with legal obligations, including tax, accounting, and regulatory requirements
Protecting against fraud, security threats, and unauthorized access
Enforcing our terms of service and defending legal claims

6. How We Share Your Personal Data

We do not sell, rent, or trade your personal data. We only share your information in the following circumstances:

6.1 Service Providers and Processors

We share your data with trusted third-party service providers who process data on our behalf:

Hosting and Infrastructure: Cloud hosting providers (e.g., AWS, Google Cloud)
Analytics Tools: Google Analytics, Hotjar (anonymized data)
Email and Communication: Email marketing platforms (e.g., Mailchimp, SendGrid)
Payment Processors: Payment gateways for processing transactions (if applicable)

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Legal Obligations

We may disclose your data if required by law, court order, or government authority, including:

Responding to lawful requests from law enforcement or regulatory bodies
Protecting our legal rights, property, and safety, or those of our users
Preventing fraud, security breaches, or illegal activity

6.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the same privacy protections.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. When we transfer data internationally, we ensure adequate protection through:

Standard Contractual Clauses (SCCs): Approved by the European Commission
Adequacy Decisions: Transfers to countries deemed to have adequate data protection by the EU
Privacy Shield (Legacy): For U.S.-based service providers where applicable

For more information about international data transfers, please contact us.

8. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Contact Inquiries: 2 years from your last interaction
Client Data: Duration of the business relationship + 6 years (for legal and tax compliance under Spanish law)
Marketing Consents: Until you withdraw consent or 2 years of inactivity
Analytics Data: Anonymized data retained for up to 26 months (Google Analytics default)
Cookies: See our Cookie Policy for specific retention periods

After the retention period expires, we will securely delete or anonymize your data.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

9.1 Right of Access (Article 15)

You can request a copy of the personal data we hold about you.

9.2 Right to Rectification (Article 16)

You can request that we correct inaccurate or incomplete data.

9.3 Right to Erasure / “Right to be Forgotten” (Article 17)

You can request deletion of your data in certain circumstances, such as when data is no longer necessary or you withdraw consent.

9.4 Right to Restriction of Processing (Article 18)

You can request that we limit how we use your data in specific situations.

9.5 Right to Data Portability (Article 20)

You can request a copy of your data in a structured, machine-readable format to transfer to another service.

9.6 Right to Object (Article 21)

You can object to processing based on legitimate interests or direct marketing purposes.

9.7 Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or significant effects.

9.8 Right to Withdraw Consent

If processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

How to Exercise Your Rights:
To exercise any of these rights, please contact us at [email protected]. We will respond within 1 month as required by GDPR (extendable by 2 months for complex requests).

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age. Under Spanish LOPDGDD, children under 14 require parental consent for data processing. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Role-based access and authentication
Regular Security Audits: Vulnerability assessments and penetration testing
Data Minimization: Collecting only necessary data
Employee Training: Data protection and security awareness programs

While we strive to protect your data, no method of transmission or storage is 100% secure. If you become aware of a security breach, please notify us immediately.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

13. Third-Party Links

Our Site may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The “Last updated” date at the top indicates when the policy was last revised.

We will notify you of significant changes by:

Posting a prominent notice on our Site
Sending an email notification (if you have subscribed)
Requesting renewed consent where required by law

15. Contact Us and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

Bet Consult S.L.
08012 Barcelona, Spain
Email: [email protected]
Website: betconsult.io

Filing a Complaint with the Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights. In Spain, the supervisory authority is:

Agencia Española de Protección de Datos (AEPD)
C/ Jorge Juan, 6
28001 Madrid, Spain
Website: www.aepd.es

You can also contact the AEPD via their online complaint form.

Your privacy is our priority. Thank you for trusting Bet Consult with your personal data.

Summary: Your Data Protection Rights

Right	Description	How to Exercise
Access	Request a copy of your personal data	Email [email protected]
Rectification	Correct inaccurate or incomplete data	Email [email protected]
Erasure	Delete your personal data	Email [email protected]
Restriction	Limit how we use your data	Email [email protected]
Data Portability	Receive your data in a portable format	Email [email protected]
Object	Object to processing (e.g., marketing)	Email [email protected] or use unsubscribe link
Withdraw Consent	Withdraw previously given consent	Email [email protected] or manage cookie settings
Lodge a Complaint	File a complaint with AEPD	Visit www.aepd.es